It seems you may have booked through Gate 1 which is a European consolidator whom we have no association with. The travel insurance company, Arch Insurance, has informed me that I will not get a refund; apparently pandemics are not covered. Why is Gate1 Travel keeping my money? When we talked to them when we were initially booking the trip they said the call was recorded and when asked a question about refund for medical situations they said don't worry you're covered 100%! They didn't provide the service so a full refund seems reasonable. You can never get the same booking agent even though they tell you, you can call them for all your bookings. They don't care what your financial situation is and even with the purchase of the best insurance, you have pages to read through just to say sorry what's happening is not covered. Buses you use the whole trip are typically clean thanks to some of the bus drivers and others not so much. Every single time, no exageration, G1 tour guides and the company have succeeded in getting people home or back on the trip with the rest of the group, made flight arrangements, reroute the group to another event/location etc. The following tours invite you to get to know a new place, your way. Travel protection premiums, per insurance regulations, must remain on the invoice as long as any other services remain. Last leaving a country, they place you on crazy early flights where you depart from the hotel 1 AM to 4 AM to get to the airport. While services may vary depending on the category selected we always strive to provide quality affordable trips. refunded. In regards to travel insurance, while highly recommended, these companies operate separate from Gate 1 and have their own policies. I have never encountered a problem or misrepresentation from them. Understandably, airlines are overwhelmed with cancellation requests and resolving this issue may take longer than normal. Climb aboard a bus tour… Kas Daily Boat Tours with Bermuda. Without having additional details we are unable to respond to your concern. I would have no reservation to recommend G1 and we definitely be using them again (as soon as the economy gets rolling again after COVID). Only the latest review will count in the company's TrustScore. Intrepid Travel. 70 Countries. Ugh. Gate1 NEVER contacted us. This was a 10 day trip with 8 nights of hotels in Beijing and Shanghi, all transfers, air from LA to Beijing, Beijing to Shanghi, Shanghi to Beijing and then back to LA for a price of $799 each. Additionally we booked 7 outstanding excursions for a total of $323 each and were in a small group of less than 30. As we previously advised, we have reached out to the airline to attempt to recover any possible refunds. Group travel can be a good choice for travelers with limited time, a limited budget or who prefer the security of traveling in numbers. 539 likes. I’m so looking forward to next year and booking another tour with them. Gate1 VP claims check was sent on April 29. Buy from Railtoursireland.com. Like the title says, we've used Gate1 many times to travel to europe and asia, to be honest I'm not really sure how many times, it's quite a few. However I want to keep the inbound and I need a new ticket and asked Gate 1 to contact me - this was 1 week ago and despite to emails there has been no contact - its like they dont want business - rubbish service. Rick Steves European tours and vacations feature the best value and travel experience around. “Excellent value for a whole day trip … Due to covid19 the 2020 holiday was cancelled but will definitely be rebooking this trip once their programme starts up agaon. Buy from Intrepidtravel.com. I have traveled with Gate 1 several times both on guided and independent trips. Per the Department of Transportation, Gate 1, as ticketing agent, is obliged to provide customer refunds after the airline has agreed to the refunds and after Gate 1 has received the funds. #1 of 398 Tours in Tel Aviv. Every time we repeated the same request to different people at Gate1 and nothing has been taken care of. My experience has always been positive. Our agent booked a trip with Gate1 for September of this year, Gate 1 is postponing the trip until 2022. Find travel tips, travel advice, and answers to some of the most commonly asked travel … I saw them gradually decline from an ok/ convenient travel provider to a low quality , cheap provider. Find and book city tours, helicopter tours, day trips, show tickets, sightseeing day tours, popular activities and things to do in hundreds of destinations worldwide, plus unbiased tour reviews and photos of tours … Are for you March we have done our best to update our cancellation policies based on the tours had cancelled! 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